Business
Goals, rules, pain points, and constraints.
Hoàng Hồng Hạnh
IT Business
Analyst
I turn business goals into clear, build-ready and testable requirements — from BRD/SRS, business rules, and system flows to API requirements, acceptance criteria, UAT, and go-live support.
AI ProductsDigital BankingSystem AnalysisData
Ho Chi Minh City, Vietnam
- 01 AI
- 02 Banking
- 03 Data
I translate business needs into
build-ready and testable requirements.
Product
Journeys, use cases, and acceptance criteria.
Technology
System flows, APIs, data, and exceptions.
Selected work
Requirements delivered across AI,
operations, and digital banking.
01 / AI ProductsFPT Software
AI Tutor V2 — AI-assisted learning and evaluation.
Translated learning objectives and scenario-based training needs into requirements for Lesson Management, Chat, Voice, and Quiz experiences.
- Specified create, edit, delete, publish, and configuration flows.
- Documented 7 prompt-template categories, scoring, feedback, and fallback rules.
- Prepared acceptance criteria and UAT scenarios for application functions and AI-generated responses.
- Supported change tracking, defect clarification, release readiness, and production validation.
Key deliverablesBRD · Prompt Templates · Chat/Voice/Quiz Flows · AI Evaluation · UAT
02 / WorkforceFPT Software
Long Chill — mobile attendance and workforce management.
Authored BRD v3.0 for employee classification, shifts, attendance, late-arrival handling, pending-order validation, pre-checkout examination, and monthly history.
- Specified functional and API requirements for 9 key interactions.
- Created a FE/BE handling matrix covering 11 business scenarios.
- Built BPMN, system flows, traceability, and UAT coverage for standard and edge cases.
- Coordinated 15+ delivery sub-tasks and supported production readiness and go-live.
Key deliverablesBRD v3.0 · API Requirements · BPMN · FE/BE Matrix · Traceability · Go-live Checklist
03 / AI RetailFPT Software
AI Retail — semantic search and conversational support.
Defined requirements for Product Search, Order Journey, FAQ, and Customer Support across Semantic Search and AI Chatbot features.
- Mapped user intents, conversation flows, expected responses, and business rules.
- Documented fallback scenarios, use cases, functional requirements, and acceptance criteria.
- Validated AI responses in UAT against agreed business scenarios.
- Identified functional gaps and coordinated requirement refinements.
Key deliverablesUse Cases · Conversation Flows · Business Rules · Acceptance Criteria · AI UAT
04 / Digital BankingFPT IS
HDBank — build-ready requirements for digital banking.
Translated banking needs into BRD/SRS and functional requirements for Card Management, QR Payment, ICC, and App Configuration.
- Defined business flows, rules, use cases, and acceptance criteria.
- Aligned requirements with Business, Development, QA, Core Banking, Compliance, and Digital Channels.
- Reviewed UI/UX and validated system behavior through UAT.
- Used SQL for data validation and issue investigation; managed traceability in Jira and Confluence.
Key deliverablesBRD/SRS · Business Rules · Use Cases · Acceptance Criteria · SQL Validation · UAT
My approach
A requirement process
teams can build from.
Each stage produces a concrete output, from stakeholder goals and business rules to UAT evidence and release feedback.
- 01
Discover
Capture goals, pain points, and constraints with stakeholders.
- 02
Analyse
Map rules, data, dependencies, and edge cases.
- 03
Define
Write BRD/SRS, user stories, and acceptance criteria.
- 04
Model
Model BPMN, user flows, system flows, and API behavior.
- 05
Align
Resolve open questions across Business, Product, Engineering, and QA.
- 06
Validate
Trace requirements into test scenarios and UAT evidence.
- 07
Release
Track changes, defects, readiness, and production feedback.
Selected impact
Inventory cost at IPP through improved forecasting accuracy
Category sales at Tiki through pricing and assortment improvements
AI Tutor prompt-template categories documented and aligned
Long Chill application and API interactions specified end to end
Experience
Experience across AI, banking,
commerce, and ERP.
Roles spanning requirement analysis, data-driven planning, commercial operations, and enterprise implementation.
02/2024 — Present
FPT SoftwareBusiness Analyst
Own requirement elicitation and clarification across AI Tutor V2, Long Chill Timekeeping, and AI Retail.
- Translate stakeholder needs into BRD, functional requirements, business rules, and acceptance criteria.
- Model user, system, and API flows; define validations, exceptions, and traceability.
- Coordinate with Product, Engineering, AI, and QA during clarification and delivery.
- Support UAT, defect clarification, change tracking, release readiness, and production validation.
- AI Tutor V2
- Long Chill Timekeeping
- AI Retail
Project assignment
FPT ISBusiness Analyst cum Quality Control — HDBank Digital Banking
- Translated banking requirements into BRD/SRS and functional specifications.
- Defined flows, rules, use cases, and acceptance criteria for Card Management, QR Payment, ICC, and App Configuration.
- Reviewed UI/UX, performed UAT, and used SQL for data validation and issue investigation.
- Managed requirements, issues, and traceability through Jira and Confluence.
01/2023 — 01/2024
IPP GroupsDemand & Supply Planning — Data Analyst
- Conducted demand forecasting and sales-trend analysis for inventory planning.
- Collected and analyzed trade marketing and sales data to identify process gaps.
- Built Power BI dashboards for procurement, inventory, delivery, and promotion KPIs.
- Evaluated assortment and merchandising performance and partnered with Sales and Trade Marketing on improvements.
Impact: 15% reduction in inventory costs through improved forecasting accuracy.
01/2021 — 01/2023
TikiKey Account Manager
- Analyzed seller, category, sales, partner, and brand performance.
- Supported pricing, assortment, promotion, and category-planning decisions with data.
- Built revenue forecasting models and led the Adoption Tools Project.
- Coordinated internal teams and seller organizations on strategic and tactical plans.
Impact: 25% increase in category sales through pricing and assortment improvements.
05/2019 — 01/2021
TTC Sugar — Thanh Thanh Cong GroupERP Project — Tester / Business Analyst
- Participated in Oracle Cloud ERP implementation and testing.
- Worked with TTC business users and KPMG consultants to clarify workflows and testing requirements.
- Performed UAT for Procurement and Logistics and documented issues for stakeholder clarification.
- Validated business processes and system readiness before production.
Achievement: Completed the Oracle Cloud ERP testing lifecycle and received an ERP Project Completion Certification.
About me
Business context in.
Build-ready requirements out.
I work across the full business-analysis lifecycle, from requirement elicitation and process analysis to functional specification, UAT, and go-live support. My focus is connecting business context with how a product and its supporting systems need to behave.
Business analysis
Requirement Elicitation · Stakeholder Management · BRD / SRS · Functional Requirements · User Stories · Acceptance Criteria · Use Cases · BPMN · Business Rules · Traceability · UAT · Change Management · Go-live Support
Systems & integration
Business & System Flows · API Requirements · Integration Requirements · Request / Response Mapping · Data Mapping · Error & Exception Scenarios · SQL Validation · UI/UX Review
AI product analysis
AI Use Cases · Chatbot & Conversation Flows · Semantic Search · Voice AI · Prompt Templates · Intent & Entity Requirements · Evaluation & Scoring · Fallback Rules · AI UAT
Data & delivery
SQL · Power BI · OLAP · KPI Analysis · Forecasting · Data Validation · Agile / Scrum · Jira · Confluence · Defect Tracking · Release Readiness
Education
University of Economics Ho Chi Minh City
University of Finance & Marketing
Open to opportunities
Need a Business Analyst who can take requirements
from clarification to release?
I am open to Business Analyst opportunities in AI products, digital banking, and system integration where I can own requirement clarification, functional flows, acceptance criteria, UAT, and release readiness.